Help with an existing order
Refunds and Order Changes
Orders, payments, changes and refund requests are handled under the terms shown on the Amour Desserts website. Review the order policy, then contact us with your order number if you need help.
Start with the official order policy
Use the policy that applies to your order
Orders are placed and paid for on the Amour Desserts website, so the order policy shown there is the authoritative policy for changes, cancellations, refunds and order issues. Review it before contacting us, then include enough information for us to identify the order and the help you need.
Review the order policy
Read the policy before requesting a change or refund. The ability to alter an order can depend on its production status, the requested change and the policy that applied when the order was placed. Sending a request does not by itself confirm that the order has been changed.
Include the details we need
Contact us with the order number and a clear description of the requested change or issue. This helps us find the order without asking you to repeat information.
- Order number and the name used for the order.
- The cake or product involved.
- The requested change, cancellation or problem.
- Delivery or pickup details when they are relevant.
- Clear photographs when reporting a product or handover issue.
Ask about a change as early as possible
Contact us promptly when you need to ask about a date, wording, delivery, pickup or other order detail. We will check the order status and the applicable policy before confirming what can be done. Do not assume a request has been accepted until you receive a response from Amour Desserts.
Report an order or handover issue clearly
For a delivery, pickup or product issue, contact us promptly with the order number and a factual description of what happened. Where practical, keep the cake and packaging until we have enough information to assess the issue, and provide clear photographs of the product, box or handover condition when relevant.
What to include when contacting usAustralian Consumer Law
Nothing on this page or in an Amour Desserts policy limits rights that apply under the Australian Consumer Law. The appropriate response to an order issue depends on the facts, the product and the consumer guarantees that apply.